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2014 ERC Performance Management Practices Survey

2014 ERC
Performance
Management
Practices Survey

July 2014
Conducted by ERC
387 Golf View Lane, Suite 100
Highland Heights, OH 44143
440-684-9700 | www.yourERC.com

2014 ERC/Smart Business Workplace Practices Survey

Terms of Use
Copyright © 2014. All rights reserved. No part of this survey may be publically displayed, reproduced, redistributed or resold to third-parties, or otherwise commercially exploited, without prior written permission from ERC. Violation of these terms may result in termination of membership and/or legal action.
The information contained in this report is for informational purposes only and should not be relied upon or considered a substitute
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We also host the nationally recognized NorthCoast 99 program and sponsor the ERC Health insurance program. For more information about ERC, please visit www.yourERC.com. 2014 ERC Performance Management Practices Survey

Table of Contents
Introduction & Methods

3

Key Findings

4

Performance Reviews

5

Performance Criteria

12

Supervisor’s Role in Managing Performance

16

Other Performance Management Issues

18

Performance Management Technology

21

Respondent Demographics

23

Participating Organizations

24

Appendix A: Industry & Organizational Size Breakouts

25

Appendix B: Numeric Rating Scales

47

Appendix C: Self-Appraisal

52

Appendix D: Below Standard Performance

54

Appendix E: Performance Evaluation and Compensation

58

2014 ERC Performance Management Practices Survey

Introduction & Methods
In May/June of 2014, ERC conducted a survey of organizations in Northeast Ohio to explore performance management practices specifically related to performance reviews, performance criteria, role of the supervisor in managing performance, and other performance management issues. The results show several key trends among Northeast Ohio employers in terms of their performance management practices
All ERC members were invited to participate in the survey in May via email invitation and

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