Essay on Mgt 521 Week 5

2514 Words Jan 6th, 2016 11 Pages
MGT 521 WEEK 5
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MGT 521 WEEK 5
Your manager tells you about a new department the company will be adding that is part of the company’s strategic plan to enter a particular market segment. Your manager would like you to manage one of the teams in this new department. Your manager has put together the team you will be managing. Your new team consists of the members of your current Learning Team.
To be successful in the new market segment, your team must efficiently accomplish the goals set by the company. Your manager, therefore, would like you to develop a leadership approach for each team member on your team
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If standards are not created during the planning process, the control process will not have a goal against which to measure actual performance.
Materials
 The Control Process
Top of Form
2.
An example of control criteria that can be used in any situation is ________. number of calls taken per day employee satisfaction average time to process paperwork client requests completed per hour
Bottom of Form
Correct :
Because all managers have employees, control criteria such as employee satisfaction, turnover, or absenteeism can be used in most situations.
Materials
 Step 1. Measuring Actual Performance
Top of Form
3.
In reviewing the results of the control process, managers could choose to avoid taking action when ________. an employee fails to attain the standard because of internal problems the variance between actual performance and the standard is acceptable performance standards are acceptable, though the employees have not attained it the variance observed from the expected performance is caused due to unrealistic standards
Bottom of Form
Correct :
Even if a variance between actual performance and the standard exists, if it is acceptable given the range of variation, a manager can avoid

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