Learning Team #28 Case Analysis Essay

1626 Words Nov 30th, 2013 7 Pages
1. There were many factors led to the eventual disintegration of Learning team #28. It was apparent that there was a growing dissatisfaction amongst members stemming from poor communication, disproportionate involvement in team tasks, and an evident lack of supportive leadership. Three major factors have been identified for discussion: the absence of the team’s constitution or a charter that clearly defined the team’s goals and processes, inadequate knowledge and skills amongst team members to drive the team’s performance, and absence of positive team culture and values. We explore each of these factors below and analyze how they contributed to the issues in the case.
One fundamental misstep that resulted in the progression of issues
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Thus we see the team being led and fully controlled by only two members – Dick and Jane. Communication modalities were never established and therefore the team broke into sub-groups where they were able to communicate with more ease and express their opinions more openly. The absence of clearly defined task management as well as the lack of constructive conflict strategies fueled the increasingly tense relationships within the team.
It was apparent that the team lacked essential knowledge (both formal and informal) and skills necessary to drive the team’s performance. For example Dick and Jane demonstrated high levels of technical knowledge and skills but as plethora of management literature indicates, this technical knowledge alone was not sufficient to create successful team dynamic. When the team realized that “the Harry problem” was not going to be solved or simply swept under the rug, members got frustrated and reacted destructively. Dick and Jane took a self serving position. Their dominance in the group made it so that the other team members were unable to propose any constructive solution or develop a strategy to harness Harry’s strengths. The existing technical skills were not backed by the emotional and social intelligence necessary to fully leverage the team’s potential.
Last but not least, LT #28 was a highly dynamic and diverse team – members had different educational backgrounds, personal lives, and

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